PUSAT PENGAJIAN PERUMAHAN

Text Box: PUSAT PENGAJIAN PERUMAHAN, BANGUNAN & PERANCANGAN
SCHOOL OF HOUSING, BUILDING AND PLANNING

Contingency theory is a concept that best contributes to the attainment of organizational goals

might vary in different types of situations or circumstances.

PART 1 : RESPONDENT’S PROFILE

1 : Profession in the firm
2 : Working experience in current firm
3 : Previous working experiences (before joining current firm)

PART 2 : FIRM PROFILE

4 : Status
5 : Ownership Status of the firm
6 : Age of the Firm

7 : Value of Work Done Annually

PART 3 : FIRM PERFORMANCE

8. Annual Net Profit Estimation

9. Which of the following best describes your firm's growth or decline in revenue over the past 20 years? (Check one)

10. Which of the following best describes your firm’s annual net pre-tax, pre-bonus profit for the period 1984-1987 and 1996-1999? (Check one)

11. Contingency theory is define as theory that there is no single best way to organize or manage and that each firm should be organized and structured to suit the technology used and the environment around it during that particular time. Do you agree that Contingency Theory is important approach for a firm to succeed during the period economic downturn?

12. Is your firm sensitive towards changes in environment?

13. Is your firm performs an internal and external analysis (SWOT) to identify the strength, weaknesses, opportunities and threats that affecting the firm?

14. Was an implementation plan established for specific activities with predetermined resource constraints?

15. . In an uncertain environment, does decision making of your firm depends on organizational structure?

16. How do you indicate your company achievement in objective/target within the two period of economics downturn as stated below?

Very High

High

Nominal

Low

Very Low

a) Recession (1984-1987)

b) Financial Crisis (1996-1999)

17. Were there any changes occur in the following statements during the two periods of economic downturn 1984-1987 and 1996-1999?

1. 1984-1987 Economic downturn

Total changes

Major changes

Minor changes

Least changes

No changes

a. Vision

b. Mission

c. Objective

d. Leadership Style

e. Management Style

f. Organization Structure

g. Organizational Structure

h. Quality Management

i. Human Resource

j. Financial Management

2. 1996-1999 Economic downturn

Total changes

Major changes

Minor changes

Least changes

No changes

a. Vision

b. Mission

c. Objective

d. Leadership Style

e. Management Style

f. Organization Structure

g. Organizational Structure

h. Quality Management

i. Human Resource

j. Financial Management

PART 4 : SURVIVAL STRATEGIES

Your firm has survived two major periods of economic downturns during the period of 1984-1987 and 1996-1999.

18. During economics downturn (recession) in 1984-1987, your companies had survived by using various strategies to deal with this difficulty. Please rate in term of important the strategies listed below that relevance to your company’s success during this period.

Utmost Important

Important

Moderately Important

Less Important

Least/Not Important

a. Management Style

b. Diversification Product

c. Technology Structure

d. Acquisition of Resource

e. Market Penetration

f. Market Development

g. Product Development

h. Organizational Structure

i. Problem Solving Skill

j. Quality Improvement

k. Culture Development

l. Portfolio Planning

m. Retrenchment Strategy

n. Retreat Strategy

o. Dormant Strategy

p. Divestment

q. Others specify

19. During the second economics downturn (financial crisis) in 1996-1999, your companies had also successfully gone through this period of difficulty. Please rate in term of the strategies that relevance to your company’s success during this period.

Utmost Important

Important

Moderately Important

Less Important

Least/Not Important

a. Management Style

b. Diversification Product

c. Technology Structure

d. Acquisition of Resource

e. Market Penetration

f. Market Development

g. Product Development

h. Organizational Structure

i. Problem Solving Skill

j. Quality Improvement

k. Culture Development

l. Portfolio Planning

m. Retrenchment Strategy

n. Retreat Strategy

o. Dormant Strategy

p. Divestment

q. Others specify

20. Critical Success Factors (CSF’s) are the strength that your company possesses which is essential for an organization to achieve its mission. The table below is a simplified model of critical success factors analysis, take a look at the lists below and relate them to your business by rating each of them in term of their important.

Critical Success Factors

Utmost Important

Important

Moderately Important

Less Important

Least/Not Important

a. Good Financial Backing

b Good Cash Flow Management

c. Good Companies Management

d. Good Site Management

e. Technical Expertise

f. Diversify Expertise

g. Skilled Workers

h. Quality of Product

i. Internal Efficiency

j. External Efficiency

k. Flexible Structure

l. Staff Orientation

m. Training and Education

n. Quality data and reporting

o. Collaboration with other firms

p. Building Material

q. Marketing Plan

r. Market Specialization

s. Customer Satisfaction

t. Communication skill

u. Continues Improvement

v. Competitive Strategy

w. Good Industries Allocated

x. Other, please specify

21. Overall company’s performance

To the best of your knowledge, please indicate the performance of your company over all these years. Please click at the appropriate boxes.

Companies Performance	Year
Companies Performance	1980	1981	1982	1983	1984	1985	1986	1987	1988	1989	1990	1991	1992	1993
High (>15%)
Average (6-14%)
Low(<5%)

Companies Performance	Year
Companies Performance	1994	1995	1996	1997	1998	1999	2000	2001	2002	2003	2004	2005	2006	2007
High (>15%)
Average (6-14%)
Low(<5%)

Your time, effort and cooperation in this survey are very much appreciated.

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